Privacy Policy

1. Information We Collect

We may collect the following categories of information when you interact with the Service:

• Account information: name, email address, and credentials you provide when registering or requesting access to the terminal.
• Usage data: pages visited, features used, timestamps, and interactions with dashboards or tools, collected automatically.
• Device and technical data: IP address, browser type, operating system, and similar identifiers.
• Communications: information you provide when contacting support or submitting inquiries through the Service.
• Payment-related information: where applicable, billing details processed by third-party payment providers; we do not store full payment card numbers.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including access to analysis tools and dashboards;
• Authenticate accounts and manage user sessions;
• Respond to inquiries, support requests, and other communications;
• Monitor, analyze, and improve the performance, security, and usability of the Service;
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity;
• Comply with applicable legal and regulatory obligations.

3. Legal Basis for Processing

Where required by applicable law, we rely on one or more of the following legal bases to process personal data: performance of a contract with you, your consent, our legitimate interests in operating and improving the Service, and compliance with legal obligations. Where our legitimate interests are the basis for processing, we aim to balance those interests against your rights and freedoms.

4. Cookies and Similar Technologies

We and our service providers may use cookies, local storage, and similar technologies to operate core functionality, remember preferences, and understand how the Service is used. You can typically control cookies through your browser settings; disabling certain cookies may limit functionality of the Service.

Where legally required, we will present a cookie consent mechanism before non-essential cookies are set.

5. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

• Service providers: vendors who perform functions on our behalf, such as hosting, analytics, and customer support tools, under appropriate confidentiality and data protection terms;
• Legal and compliance: where required to comply with applicable law, regulation, legal process, or governmental request;
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards;
• With your consent: where you have explicitly agreed to a specific disclosure.

6. International Data Transfers

Depending on where you access the Service from, your information may be transferred to and processed in countries other than your own, including jurisdictions that may have different data protection standards. Where such transfers occur, we aim to apply appropriate safeguards consistent with applicable law.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy, including to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.

8. Data Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted through the Service.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to certain exceptions;
• Object to or restrict certain processing activities;
• Request portability of information you have provided to us;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in our general correspondence channels. We may need to verify your identity before responding to certain requests.

10. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete such information.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party tools that are not operated by us. This Policy does not apply to those third parties, and we encourage you to review their respective privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be indicated by updating the "Last updated" date above. We encourage you to review this Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out through the contact channels listed in the footer of this website.